We are committed to your privacy and do not collect or log traffic data or browsing activity from individual users connected to our VPN.
When you register on the Site you will be asked to provide certain personal information, including your billing and e-mail address and payment information. We will store this information, but will not share it with any third parties except as necessary to provide the features of the Service. For example, we may store your personal information on a third party server or we may use a third party analytics tool to understand how our Service is being used by customers. We will use your contact details to send you notifications about the Service and to respond to customer support requests. You may access and change your personal information by logging in to the Site.
In addition, we may collect the following information: times when connected to our service, choice of server location, and the total amount of data transferred per day. We store this to be able to deliver the best possible network experience to you. We analyze this information generically and keep the data secure.
Our software may send diagnostic data to a third party analytics provider for the purpose of identifying connection errors and possible bugs in our application. The information collected is generic in nature and does not contain personally identifying information.
We use third party cookies, pixels and website analytics tools to track sales promotions or advertisements and to understand which pages on the Site receive visitors.
The iPrivateVPN Mission
Our mission is to provide outstanding VPN services and customer support for the best possible price, while safeguarding our users' privacy and anonymity.
We measure ourselves on Network metrics, Software Usability, Customer Support experience, and Privacy index.
We would love it if you get in touch with any suggestions about how we can achieve our stated goals better.